If you are a US or Canada based customer and are unsatisfied with your purchase, or received a defective product, please read over the information below. International customers, please scroll to the section titled "International Return Instructions."

RETURNS

If your product is broken or defective and you would like a replacement, see the exchanges section. We have a lifetime guarantee on the product and will replace it free of charge if it breaks or you receive a defect. 

If a customer needs to make a return, they should email contact@thetrashporter.com with their order number and reason for returning. The customer should then send back the trashporter in an envelope or any other shipping method the customer decides. The trashporter weights less than 1oz and can be shipped with a postage stamp. Include your order number and reason for returning the trashporter with your package/envelope. Any packages received outside of the listed procedure will be returned to the sender.

Return Requirements

Customers can now return any product(s) within 30 days of the initial purchase date, as long as the following criteria are met. 

• Item(s) are received back to trashporter within 30 days, and or scanned in by the carrier within 30 days of the order date.

*Item(s) must be shipped by the 30 day time limit

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Store credit amounts will equal what was paid on the returned order.

*Please note that we do not retroactively apply discounts to past purchases for holiday sales or promotions. Please do not fill out the return form for this purpose, as it will be rejected.

EXCHANGES 

Exchanges are free for life. We back our product with a lifetime guarantee.

DEFECTIVE ITEMS

If you received an item that is defective, you will be eligible for a free exchange.

If your product breaks, you will be eligible for a free exchange.

If your product is damaged, you will be eligible for a free exchange. 

RETURN INSTRUCTIONS

Please reach out to our support team via the contact form to request your return or exchange, or email contact@thetrashporter.com.  

INTERNATIONAL RETURN INSTRUCTIONS

Customers can return any product(s) within 60 days of the initial purchase date, as long as the following criteria are met. 

• Item(s) must be in carrier possession by 60 day time limit. Any packages dropped off for shipping after the 60 day limit will not be eligible for return.

*Item(s) must be shipped by the 60 day time limit. Customers are responsible for shipping.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

*Please note that we do not retroactively apply discounts to past purchases for holiday sales or promotions. Please do not fill out the return form for this purpose, as it will be rejected.

Items may always be exchanged if they are broken, defective, or damaged. International customers will have to pay for shipping for exchanges, but will not be charged for the product.